Professional Services Consultant - Influencer Marketing
Traackr is looking for a Consultant to join our Professional Services Team. Traackr has been organically developing its professional services offering over the last few years in order to support growth. The PS team now includes a mix of data analysts, who bring strong analytical and technical expertise, and consultants, who bring business expertise; both responsible for the delivery of projects to Customers. The professional Services Consultant will report into the Professional Services Director.
The objectives of Traackr’s Professional Services team are threefold:
- Become a strategic advisor to Traackr enterprise Customers to help them optimize their influencer programs by sharing industry insights and best practices and developing advanced measurement solutions
- Help Customers make the most of their Traackr subscription through specific enablement services (ranging from specific data exports to added value analysis of their performance)
- Generate strategic insights and thought-leadership on influencer practice/innovation that will contribute to Traackr’s innovation capabilities
The consultant will be responsible for growing and delivering the professional services activities amongst local and international Customers. This will include driving sales opportunities in collaboration with internal teams, delivering services sold and interacting with 3rd party partners when required.
What you will do:
- Contribute to the design of relevant services for client needs, in line with the agreed objectives
- Nurture client relationships to build a pipeline of opportunities within Traackr’s existing and prospective Customers
- Actively collaborate with the Sales and Customer Success teams to identify and win relevant services opportunities
- Deliver the services operationally in line with the expected high quality levels
- Involve internal resources when required to deliver the services (Customer Success and Data teams)
- Collaborate with the product team to contribute to the roadmap based on the expertise acquired through delivering services
The ideal candidate for this role:
- 5 to 10 years of professional experience
- An undergraduate or graduate degree
- Agency or Consulting firm experience selling to marketing organizations of global brands a plus
- An understanding of digital marketing activities, measurement and data storytelling, specifically in influencer marketing and social media
- A track record of delivering strategic consulting services to enterprise brands and presenting to a senior level audience
- An understanding of the most relevant technologies in the social media marketing space
- Excellent written and verbal communication skills
- Ability to manage multiple priorities and tight deadlines
- Experience working in an international environment within multiple time zones
