Director, Communications

At Nextiva, we create connected communication tools that help businesses stay in touch with their customers and teams. Over 100,000 companies rely on Nextiva for phone service and customer management tools. We’re not your parent’s phone company.

Founded in 2008, Nextiva took on the trillion-dollar telecom industry and succeeded in changing the game by making technology more accessible and affordable for everyone. Companies solve their toughest challenges using our VoIP innovations and signature Amazing Service®.

Today, Nextiva is the fastest-growing, privately held provider of cloud communications. We don’t study industry trends; we create them. Business leaders look to Nextiva to equip their teams in the office and while working from home. Nextiva is not just a tech company — we’re the backbone of the economy.

By joining our global team, you’re saying yes to an opportunity to be part of a tech company with massive growth potential and exciting opportunities ahead.

We’re actively looking for amazing people like you to join our team!

Communications at Nextiva is a team sport. As the Director of Communications, you will collaborate heavily with senior leaders across the company, including those from sales, product, customer support, the executive team and all areas of marketing to help establish Nextiva as the leader in the UCaaS (Unified Communications as a Service) market.

The Director of Communications will be responsible for Nextiva's internal and external communications strategy - encompassing a variety of functions such as thought leadership, public relations, social media, events, channel marketing and analyst relations activities.

Specific Responsibilities

• Develop a comprehensive communications strategy that will allow Nextiva to cultivate and enhance meaningful relationships with targeted, high-level external audiences, including the media and key influencers
• Oversee public relations, influencer marketing, analyst relations, internal communications and social media for Nextiva
• Direct all influencer and thought leadership strategies
• Collaborate with demand generation to take Nextiva's social media marketing to the next level - driving meaningful traffic and engagement across key channels with a major focus on LinkedIn, YouTube and Facebook, Instagram and Nextiva Blog
• Take the lead on evangelizing awards and achievements earned by Nextiva, both internally and externally. Craft messaging for various channels such as press releases, social media, executive thought leadership, events and more
• Get the entire Nextiva organization, over 1000 employees, behind the brand narrative and transform them into marketing advocates for Nextiva
• Report directly to the Vice President of Corporate Marketing and play a key role in the marketing organization

Qualifications

• Senior, experienced influencer - a hybrid strategist and leader who will be an ambassador for the organization and will need to build relationships with the media, influencers, analysts and internal and external stakeholders.
• Prolific writer with exemplary copywriting and editorial skills. Your ability to craft brand messaging for various marketing channels must be extraordinary across the board
• Player-coach who can manage and motivate a team
• A minimum of 7 years of experience and a proven track record of success at an executive level performance with a fast growth company
• Domain expertise and experience at enterprise software/technology (SaaS) companies is preferred. Experience in UCaaS, customer experience software, sales/service management or demand gen products for SMB is highly desired
• Demonstrated skill and comfort in proactively building relationships with top tier technology and business reporters and editors.
• Successful history of positioning subject matter with the media to achieve high-impact placements
• Demonstrated experience and leadership in managing a comprehensive, strategic communications, media relations program and social engagement to advance Nextiva’s mission and goals
• Possesses creative and thoughtful insight on how an integrated brand approach positively impacts the lifecycle and consistency of communications
• Experience in mentoring and coaching marketing communications specialists - as well as project managing a high volume of requests from various departments across the organization
• Excellent judgment and creative problem-solving skills, including negotiation and conflict resolution skills

So, why Nextiva?

Nextiva is a trailblazer in the Voice over IP (VoIP) and Unified Communications as a Service (UCaaS) industries. We’re outpacing our competitors, and it’s an exciting time to join our team. If you’re looking to join a fast-paced tech company with massive potential, Nextiva is the place for you.

Our 1,000+ team members worldwide embrace our promise of Amazing Service. We’re passionate about upholding our energetic culture of forward-thinking, caring, and simplicity. Nextiva seeks diverse individuals who share our values and vision to help take us to the next level.

Nextiva provides an impressive benefits package and has a resilient company culture. Glassdoor named us one of the Best Places to Work in 2020 nationwide. Employees rate Nextiva a 4.9/5 on Comparably, and we’ve earned many more accolades along the way.

Help us redefine the future of business communications. Apply today!

Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.