Digital Engagement Manager
Your Challenge
Change is Coming.
At HIMSS, we’re committed to building a world where everyone, everywhere has access to care that works. A world where a better future for healthcare means leveraging the power of information and technology—and celebrating those who make change possible.
To get there, we’re creating an environment where you have the support, tools and resources that inspire the kind of groundbreaking thinking that will bring this vision to life.
We’re building an ecosystem that brings healthcare professionals and medical providers together to master and drive digital transformations in organizations - and everyday work life. One that pairs an engaging and delightful user experience with the best news, training and certification, and research and insights available in the market.
Join us to create what’s next for health– it’s an opportunity you simply can’t miss.
Your Challenge: We are looking for a skilled Digital Engagement Manager to join our team and act as the face and voice of our brand while driving engagement across our platform. If you are a tech-savvy professional, experienced in social media, user engagement, and promotional events, we would like to meet you.
The Things That You Will Tackle
- Bring the user engagement strategy to life throughout the entire user journey
- Partner with our content and marketing teams to develop engaging text, images, surveys and video content to be shared by respective community leads/”owners”
- Interacting with users, responding to comments, and sparking conversations in a timely manner
- Monitor, quantify, and report on feedback, sentiment, and reviews
- Organize, manage, run, and participate in digital events to build community and boost brand awareness
- Development of strategy and tactics to link external events to the platform to extend the conversation
- Creation, support, and optimization of our ambassador and influencer programs
- Analyze content in community postings for alignment with community rules
- Creation of best practices and playbooks for community and group liaisons to leverage to amplify adoption and engagement within the platform
- Coordinate with Marketing, Content and Communications teams to ensure brand consistency
- Liaise with Product and Business Development teams to stay updated on new products, features, and user priorities
- Build relationships with customers, potential customers, industry professionals, and journalists
- Stay up-to-date with digital technology trends
What You Will Need To Be Successful
- 5+ years proven work experience as a community manager
- Experience launching community initiatives (e.g. building an online forum, launching an ambassador program, creating an event series and writing an email newsletter)
- Ability to identify and track relevant community metrics (e.g. repeat attendance at events)
- Excellent verbal communication skills
- Excellent writing skills
- Hands on experience with social media management for brands
- Ability to interpret website traffic and online customer engagement metrics
- Knowledge of online marketing and marketing channels
- Attention to detail and ability to multitask
- BA degree in Marketing or relevant field
Why We Love HIMSS, And Why You Will, Too
- Fun, collaborative and winning team environment.
- Flexible working arrangements.
- Competitive pay and comprehensive healthcare coverage.
- Generous paid time off, including time off to volunteer!
- Wellbeing programs to support all of your emotional, physical and financial needs.
- Emphasis on continuous learning and development.
Are you a Changemaker?
Together, we’ll do amazing things for healthcare.
HIMSS is an Equal Opportunity Employer: Vets/Disabled
