Platform Services Specialist I
About Us
Influencer Marketing is a rapidly growing space at the intersection of social media, advertising, and eCommerce. As the creator of this space, rewardStyle, and LIKEtoKNOW.it offers the world's premier lifestyle influencers the ability to run their digital businesses successfully and with great ease. Our technology platform provides them the tools, strategies, and support they need to maximize their earnings velocity.
We run over $2B of retail sales per year through the rewardStyle platform and the LikeToKnow.it (LTK) consumer app has more than 1.5M monthly active consumers connecting directly with our network of influencers and spending nearly $1B annually. We are expanding rapidly and have tremendous growth ahead.
Title: Platform Services Specialist I
Location: Dallas, Texas or remote
Reports to: Manager of Platform Services
The Role
As a Platform Service Specialist, you will provide value in each conversation & set rewardStyle clients up for success by delivering fast, accurate, technical assistance to colleagues and clients. You will be expected to diagnose problems, Android and iPhone app issues, and other technical questions around rewardStyle platforms.
As a Platform Services Specialist, you are an expert in understanding and, more importantly, communicating complex technical issues to non-specialists. During a typical day, you may be asked to review a widget on a WordPress site, determine if a platform error occurred, or explain a new feature to one of our Influencers or Brand Partners.
Key Responsibilities And Accountabilities
- Answer technical tickets from both internal and external sources in a timely manner
- Triage issues to determine the solution and business impact
- Be able to identify and escalate critical problems
- Be a point of escalation for common questions
- Provide clear documentation of best practices
- Write both internal and external Knowledge Base articles
- Work with product teams and account managers to solve problems
- Educate and evangelize rewardStyle best practices to build awareness for how other teams impact the business, ensuring alignment in cross-team initiatives.
Professional Characteristics
The ideal candidate will have a passion for helping people and a driving curiosity to explore problems and questions of all types. The candidate should be analytical and possess the critical thinking skills necessary to find solutions. Also, the Platforms Services Specialist will act as an advocate for the client by viewing the world from their point of view, and ensuring we have set the client up for success.
- Curious
- Empathetic
- Client advocate (obsessed with making a client successful)
- Excellent organizational and analytical skills with strong technical acumen
- Excellent verbal and written communication skills
- Adept at finding creative solutions to technical problems
- Sense of urgency
- Ability to work individually and in a team environment
- Ability to interact professionally with a diverse group: clients, executives, managers, and coworkers
Requirements
- Bachelors in Computer Science, Advertising, Business, Communications, or a related field
- Two years of experience managing technical questions and common support issues in a SaaS business
- Experience communicating technical concepts to non-specialists
- Experience troubleshooting technical issues
- Experiencing working within tight SLAs
- Basic understanding of digital marketing technologies
- An understanding of social media and influencer marketing
Bonus Points For
- Familiarity with MySQL
- Experience with Zendesk or other ticketing systems
- Understanding of popular blogging platforms and familiarity with other content management systems
What's in it for you?
- Interesting problems to solve
- Competitive comp and benefits including retirement plans
- Flexible work schedule plus Summer Fridays (Workday ends at 3pm)
- Disrupting the retail industry!
- Work and workout from home with our live Virtual Fitness Classes!
- Virtual Company Happy Hours and Virtual Team Events!
What you have to look forward to should you choose to work in a rewardStyle + LTK Office:
- Fully stocked bars and kitchen (free snacks all day!)
- Catered meals weekly
- Monthly Chair massages
- Laidback office environment
- Monthly themed Happy Hours!
- Free access to state of the art gym while working in or visiting our Dallas HQ
- Free Covered Parking on-site while working in or visiting our Dallas HQ
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For US-Based Roles: We are not offering new sponsorships opportunities at this time for persons requiring employment visas, such as an H-1B; authorization to work in the U.S. is a precondition of employment.
Any unsolicited resumes/candidate profiles submitted through our website or to personal email accounts of employees of rewardStyle are considered the property of rewardStyle and are not subject to payment of agency fees.
rewardStyle is an Equal Opportunity Employer.
