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Posted June 09, 2021
Genesys

Senior Manager, Influencer Relations

Genesys
Indianapolis, IN, USA ⚠ [Archived] No Longer Accepting Applicants

Sr. Manager, Influencer Relations

Genesys is looking for a Sr. Manager of Influencer Relations to focus on expanding and strengthening relationships with influential digital and AI industry analysts. The successful candidate will play a pivotal role engaging with analysts to help showcase the company’s technical innovation and Experience as a Service vision for enabling empathetic and personalized experiences at scale across marketing, sales and service.

We’re looking for an AR professional who will help drive a best-in-class program that includes providing strategic counsel to internal stakeholders, as well as building trust with our analyst community through consistent and transparent communications. The ideal candidate should have a strong understanding of AR best practices, and how to deliver outstanding results. The Sr. Manager will report to the Senior Director of Analyst Relations as part of the Influencer Marketing team that engages with analysts, influencers, and consultants. There is also plenty of opportunity for career progression, and the ideal candidate will have a growth mindset.

Responsibilities

  • Proactively establish and maintain relationships with key analysts and influencers, and effectively communicate Genesys’ news and points of view to external audiences
  • Manage and coordinate analyst report submissions such as MQs, Waves, MarketScapes, Market Guides, Now Techs, etc.
  • Collaborate with the Customer Advocacy team to drive new digital-first and AI customer reviews on peer review sites, such as Gartner Peer Insights, TrustRadius, etc.
  • Uncover analyst insights on opportunities for expansion into new markets, viability and potential blockers to success
  • Track and measure inquiry and briefing engagement
  • Work cross-functionally with teams such as Product Management, Product Marketing, Thought Leadership and PR to support Genesys business objectives
  • Guide internal stakeholders on analyst engagement best practices and help prepare spokespeople

Requirements

  • 7+ years' experience in analyst relations or related experience in product marketing, strategic communications, or public relations
  • Experience building programs in an emerging business a plus
  • Deep knowledge of and passion for enterprise analysts and influencers
  • Demonstrated experience improving processes
  • Persuasive communication skills and the desire to influence at all levels
  • Relationship builder – proactive, respectful, values input and stimulates candid dialogue, positive attitude, sense of humor, relentless curiosity (and inherently interested in translating insights into usable content).
  • Bachelor's degree, preferably in English, communications, marketing, journalism, business or comparable discipline

Benefits

  • Medical, Dental, and Vision Insurance
  • Telehealth coverage
  • Flexible work schedules and work from home opportunities
  • Development and career growth opportunities
  • Open Time Off
  • 401(k) matching program
  • Adoption Assistance
  • Infertility treatments

See more Genesys benefits information at https://mygenesysbenefits.com/... for our employees and our communities is a key priority for Genesys. We continue to experience rapid growth during the Covid-19 pandemic and are conducting remote hiring and onboarding processes. All hiring and onboarding processes are being conducted remotely at this time. We utilize Zoom video meetings and phone calls during the interview process. We will be working remotely through at least September 30, 2021, in most locations, and we are re-evaluating the opening date of all the Genesys offices on an ongoing basis.

About Genesys

Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service℠ so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.

is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.