Mobile Product Manager

Job Description

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application.

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Commercial Banking provides financial solutions to businesses with annual sales generally in excess of $5 million. Our business lines are Wells Fargo Commercial Capital, Middle Market Banking, and Treasury Management & Payment Solutions.

Treasury Management & Payment Solutions

• Provides cash management services and digital channel capabilities for customers of Commercial Banking and Corporate & Investment Banking
• Also serves some Consumer and Small Business Banking and Wealth and Investment Management customers, and Auto Dealer Finance partner relationships in Consumer Lending
  

The Digital Solutions for Business (DS4B) group manages customer-facing digital channels, experiences, and capabilities on behalf of Commercial, Corporate & Investment Banking, and other lines of businesses. Our mission is to deliver value to our customers and our business partners by providing best-in-class digital experiences. We put our customers at the center of every decision we make by focusing on their needs, being a leader in digital solutions and keeping things simple. We bring together a unique set of experts in digital product management, design, and analytics.

The Commercial Electronic Office (CEO) product team has an exciting opportunity for a digital product manager to manage and enhance mobile-first experiences with a focus on native mobile capabilities (biometrics, image capture). The product manager will take into consideration a holistic view of the customer's interactions across the customer journey in order to deliver delightful, frictionless and consistent interactions on the CEO mobile application for commercial and corporate banking customers.

We are looking for talented and proactive individuals who are:

• Passionate advocates for the customer experience and energized by the voice of the customer
• Rooted in customer value streams and end user goals
• Skilled in process mapping, journey mapping, empathy mapping and articulating user needs and user flows
• Skilled in communicating the vision and value of an experience, and obtaining alignment with others
• Skilled at operating in a demanding environment - multiple priorities, multiple stakeholders, tight timelines
  

Primary responsibilities for this role may include but are not limited to:

• Establishing strategy for mobile capabilities
• Defining features and requirements as part of the overall CEO mobile roadmap
• Developing and testing hypotheses for moving the needle on customers authentication experience
• Be a key contributor and influencer on projects, helping to translate business needs that contribute to enhancing or creating new mobile experiences.
• Aligns team and partners on goals and definition of success
• Manages plan, prioritizes backlog, defines, ships, and iterates
• Serves as subject matter expert - deep in area of responsibility, wide in context
• Tracks industry trends, solutions, competitive offerings
• Develops, evolves, and interprets metrics for measuring effectiveness and identifying opportunities
• Analyzes and derives actionable insights and improvement opportunities from data and user research
• Innovates, brings thought leadership to solving of customer and related business problems
• Manages multiple, concurrent deliverables with tight deadlines
  
  

Relationship Building

• Understands the importance of building and maintaining relationships with key partners
• Establishes and maintains relationships with a diverse team of partners across lines of businesses and channels, risk and compliance, legal, information security, authentication and fraud strategy, and technology
• Becomes a trusted partner through transparent interactions / communications
  

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Required Qualifications

• 6+ years of experience in one or a combination of the following: digital customer experience, digital product/program management, digital platforms, or digital consulting demonstrated through work or military experience
• 2+ years of mobile app product management experience
• 2+ years of mobile banking experience
  
  

Desired Qualifications

• 2+ years of mobile payments experience
• Ability to work and influence successfully within a matrix environment and build effective business partnerships with all levels of team members
• Facilitation skills, including ability to facilitate decision-making and broker agreements amongst diverse, differing, and/or conflicting perspectives/priorities
• Ability to assess current processes/procedures and make recommendations for efficiency
• Ability to assess issues, make quick decisions, implement solutions, and influence change
• Ability to influence management on technical or business solutions
• Ability to take initiative and work independently with minimal supervision in a structured environment
• Experience with Waterfall and Agile project methodologies
  
  

Job Expectations

• Ability to travel up to 10% of the time
  
  

Disclaimer

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Benefits

Benefits Summary

Visit https://www.wellsfargo.com/abo... for benefits information.

Reference Number

5579675-1