Social Strategist

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Accenture Interactive—a new breed of agency that’s all about the Experience. For us, customer experience is not an add-on; it’s foundational to who we are and how we empower our clients. As the world’s largest, most disruptive agency, we drive lasting growth for clients by helping them design, build, and run meaningful experiences that make people’s lives better, more productive, and more meaningful. We do this in three ways: by transforming organizations through standout products and services; by building and delivering award-winning campaigns so brands can engage and communicate creatively with customers at scale; and by using our top-notch skills to pilot, integrate, scale, and run the platforms that underpin the world’s greatest experiences. Visit us here to learn more about what makes us the Experience Agency.

Job Summary:

As a member of the Marketing Strategy and Planning team, the Social Media Strategist owns the relationship between our client organizations and their social media communities. The Social Media Strategist is a solutions-oriented leader charged with developing and managing the day-to-day social media experience including content creation and publishing, influencer activations and community engagement.

The ideal candidate should have a strong foundation in writing, a keen eye for detail, a solid understanding of creating audience-first content and a passion for social media. Additionally, this role requires an understanding of the marketing lifecycle from acquisition through retention, and social media’s function in the wider multi-channel environment to create industry-leading customer experiences across all touchpoints.

We’re looking for agency strategists and social experts who are seeking a new career opportunity to go above and beyond their current day-to-day. You’re someone who wants to solve complex client challenges and can see the big picture for what the future can and should be. You must have an entrepreneurial spirit and love to collaborate with others to build new things. You thrive in a fast-moving environment where you can jump in, quickly figure things out, roll up your sleeves, and actively push the boundaries.

Key Responsibilities:

Develop social strategies, campaigns and briefing materials that connect with our audiences and grow our clients’ business

Oversee the production of best-in-class, social-first written and visual content that consistently meets high standards of creativity and innovation

Partner with team leads to define and implement influencer-marketing concepts and overall content strategy across platforms and ensure messaging is consistent with client goals and direction

Identify and manage relationships with key influencer partners on behalf of brand partners

Communicate directly with clients on day-to-day deliverables, activations and any other platform-specific support needs

Manage junior team members and their work product as required, including community management, influencer tracking, monitoring and assessment, and reporting

Mentor and manage junior resources for growth and greater success in client teams, as well as across practice and departments

Present thought-leadership to clients and peers within related landscapes to further personal and professional growth (merging trends, POVs, training, new business, best practices, etc.)

Basic Qualifications:

Minimum 4 years previous experience in Marketing, Public Relations or Communications or equivalent professional experience with a role in social media

Minimum 4 years experience managing social media programs including developing social media strategy, community management, influencer management and analysis

Minimum 4 years understanding and experience with social listening, community management, publishing tools (i.e., Sprinklr, Meltwater, Brandwatch)

Minimum 4 years strong copyediting and writing skills with ability to transition seamlessly between voice and style

Minimum 4 years strong knowledge of modern and emerging channels – including but not limited to, Facebook, Twitter, Instagram, Pinterest, TikTok, LinkedIn and YouTube

Bachelor's degree or equivalent (minimum 12 years) work experience

Preferred Qualifications:

Proven experience developing strategy and/or marketing programs in a complex business and marketing environment

Experience managing social programs in highly regulated communications environments

Strategic planning skills: strong strategic thinker, search for insights, and shepherd strategic idea

Experience in digital strategy and integrated marketing across channels

Experience building out assets for client workshops, business development efforts/pitches, and/or constructing high-impact strategies

Experience of key business performance metrics and KPIs, with a strong ability to interpret social media listening and analytics outputs (skilled in gaining insights from social media data)

Demonstrated ability to work in a fast-paced dynamic environment with limited guidance

Seeking a diverse array of agency experiences across industries and strategic skill sets

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