Client Partner (East Coast)

Client Partners at Tribe Dynamics are strategic and enthusiastic solution-drivers who put our customers at the core of everything we do. This is an outstanding opportunity to build and manage key client relationships, be a product expert, and become an expert in influencer and earned media programs and best practices, strategy and measurement to our growing base of Beauty, Fashion and Lifestyle clients around the world.

As a Client Partner, you will serve as the primary liaison with a diverse portfolio of high-value customers, helping them set and achieve their influencer marketing goals using Tribe Dynamics software. You’ll build personal relationships with multiple stakeholders at each customer, earning their trust and respect through your commitment to their success.

Our Client Partners assist in establishing measurements of success and value to ensure that our clients program goals are continuously achieved; advise customers on best practices to ensure long-term program success; identify and own opportunities for continuing education within Tribe Dynamics software and industry standards; coordinate problem-solving, training and support with our Product Support Specialists.

Client Partners are measured by their customers’ success rather than by renewal or expansion quotas. We believe that renewals and expansions are positive outcomes that will follow from customers’ successful implementation and adoption of our software and services. Client Partners support these achievements through a blend of product knowledge, analytical and consultative skills, and, above all, a commitment to client success.

Responsibilities

• Guide and drive customer success at each stage in their journey with Tribe Dynamics, grounded on achieving measurable business results: from implementation, to ongoing program success, to expanding use of Tribe Dynamics
• Drive continuing education opportunities for our clients, ensuring that they have an appropriate level of understanding and knowledge of how to utilize the software to achieve program goals.
• Become customers’ trusted advisor and serve as their advocate inside Tribe
• Develop strong knowledge of Tribe Dynamics product and our best-practices; share your knowledge with our customers to help them achieve their goals
• Oversee internal account operations, and appropriately route client requests (e.g. software support and bug reporting, expansion opportunities etc.)
• Identify optimization opportunities within Tribe software and services to support common client processes, actions, and decision making
• Work with our Product Support Specialists to identify education materials that help our clients achieve success
• Prepare, organize, and lead client communication, including emails, calls, meetings, and business reviews with customers
• Connect customers with other subject matter experts within Tribe Dynamics, as needed
• Identify expansion opportunities with your customers and coordinate with our Account Managers team to help clients grow their programs with Tribe over time
  
  

About You

• Customer- Focused - 2+ years professional experience in an outward-facing role such as customer success management, account management, or consulting
• Experienced in SaaS - Experience at an enterprise grade software company and a conversant knowledge of the SaaS software landscape
• Data-driven - Comfort using data to diagnose challenges, identify opportunities, and drive solutions. Listens actively and asks questions to fully understand what matters most to others. Values the input and insights of others.
• Marketing Enthusiast - Familiarity with, and enthusiasm for, influencer marketing, and broader marketing and media landscape
• Organized - Ability to efficiently prioritize a large number of competing requests
• People Person - Comfort using data to diagnose challenges, identify opportunities, and drive solutions through emails, calls, and digital meetings
  
  

About Us

• Keri Weitzel (she/her) first joined Tribe in the summer of 2017 as a Jr. Client Partner after working in public relations. Since then, she has moved into a Senior Client Partner role, managing a book of business across verticals in the US. You can talk to Keri about all things plants, music, and sourdough. Keri is the hiring manager for this role.
• Hannah Grundy (she/her) originally joined Tribe in 2018 as a Client Partner after working in the luxury fashion space. She has grown into a Senior Client Partner role and now manages Tribe's key partners in the UK and EMEA. Hannah was Tribe's first international hire, and is happy to chat with you about her french bulldog, Luna.
• Ben Staveley (he/him) first joined Tribe Dynamics in the winter of 2019 as a Business Consultant, and later joined the team full time as the Vice President of Sales & Marketing. He has has previous experience across marketing, ecommerce, and sales prior to Tribe.
  
  

What We Offer

• Unlimited PTO with “Wellness Fridays” off every other week for the duration of the pandemic
• Medical, dental, vision, and life insurance
• FSA with an automatic $500 employer contribution
• $1200 annual professional development stipend
• 401(k) through Guideline
• 16 weeks fully paid parental leave, with up to 9 additional months at 25% pay
• WFH benefits: Flexible work opportunities (work from any U.S. state!), full office setup, monthly wifi stipend, and coffee delivery subscription!
  
  

Tribe’s SaaS platform is a B2B earned media system of record that helps beauty, fashion, and lifestyle brands actionably manage and grow their influencer communities through a focus on content collection and measurement. We envision a world where brands actively collaborate with their most passionate fans to shape how the world discovers their products and want to create solutions that promote evergreen influencer programs.

Tribe Dynamics is an equal opportunity employer committed to cultivating an inclusive company culture. We celebrate diversity and do not discriminate based on race, color, national origin, sex, gender identity, religion, sexual orientation, age, disability, parental status, or veteran status. We enthusiastically encourage individuals of all backgrounds to apply.