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Posted September 14, 2021
AspireIQ

Technical Implementation Manager

AspireIQ
United States ⚠ [Archived] No Longer Accepting Applicants

AspireIQ is the leading influencer marketing and content creation platform for brands.

The AspireIQ platform makes it possible for today’s brands to build communities of influencers, ambassadors, customers, and fans to drive word-of-mouth marketing and create amazing content at scale. AspireIQ is trusted by hundreds of thousands of influencers and content creators as well as more than 400 leading consumer brands, including Samsung, HelloFresh, Purple, and Dyson!

We’re growing across the board - we’ve 3’xd our revenue in the last two years - and we're looking for Technical Implementation Manager to join our distributed remote team! At this time, we are only considering candidates that are based in the United States. With a strong focus on growth and personal development, AspireIQ is the perfect place to develop your skills in a fast-paced, forward-thinking environment.

We’ve built a collaborative and supportive culture that espouses ownership and empathy, which has led AspireIQ to be named one of the “Bay Area's Best Places To Work” by The SF Business Times.

The Role

We are looking for an experienced Implementation Manager to lead the customer implementation process from start-to-finish. In this role, you will be responsible for onboarding new enterprise-level customers to the AspireIQ platform. You will build strong relationships with key stakeholders with the goal of providing a seamless implementation process and exceptional customer service throughout the cycle.

You will partner closely with prospective and new customers to understand their objectives, map their priorities, and build out an implementation plan that is tailor-fit to ensure they achieve success on our platform. As a technical member of the team you will be responsible for scoping out and setting up integrations supported through third party tools like Zapier and Automate.io. You will be the go-to person for all things automation and work with our largest customers to custom create bespoke solutions.

What you'll be doing

  • Lead implementations and 3rd-party integrations for AspireIQ’s enterprise-level clients
  • Document technical requirements, schedules, goals/metrics, and customer interactions in order to effectively collaborate with other account stakeholders
  • Support Account Strategists and Success Managers by providing tactical response and strategic solutions to use cases and translating these into actionable steps for customers; including delivering customer facing trainings on solutions
  • Coordinate internal resources, customer resources, and third parties/vendors for the smooth execution for each implementation project
  • Engage with customer marketing, product, and engineering teams to understand their goals for using AspireIQ and how the platform will fit into their marketing environment
  • Proactively identify changes we can make to our application to make our customers' lives easier
  • Successfully and effectively manage simultaneous, diverse implementation projects on schedule, within budget and with high customer satisfaction
  • Define consistent implementation methodology and templates
  • Conduct discovery consulting sessions to understand business requirements for project planning, design, resourcing, logistics, and project execution
  • Identify new business opportunities and develop strategic initiatives for ensuring customer retention and expansion
  • Partner with the Sales team and assist in project pre-qualification and scoping to ensure that high-quality deals are sold that will lead to customer success

What we’re looking for

  • 3-4+ years of experience in enterprise SaaS, working directly with customers to train onboard and troubleshoot SaaS products.
  • Hands-on experience with integration tools like Zapier, Automate.io or comparable tools.
  • Natural curiosity and personal drive to find creative solutions to complex problems. Demonstrated ability to manage ambiguity and apply problem-solving skills
  • Strong excel/google sheets skillset, including the ability to clean up large datasets using formulas and shortcuts.
  • The ability to identify business challenges and shape solutions that fit with our platform vision
  • A strong understanding of enterprise software products and the ability to speak fluently about software products to non-technical users and customers
  • A proven track record in delivering complex solutions at the enterprise level
  • Deep experience in delivering complex solutions at the enterprise level
  • Strong organizational skills with the ability to deliver on multiple projects at a time
  • Passionate about startups and working in a fast-paced environment

Bonus points

  • Familiarity with CRM platforms (i.e. HubSpot, Salesforce)
  • Intermediate fluency in Microsoft Excel
  • Prior experience with Zapier (and/or similar tools)

Benefits and Perks

  • Flexible Unlimited Vacation Policy
  • Health, Dental, and Vision insurance + 401(k)
  • Paid parental leave
  • Office entertainment allowance
  • Education credit perk
  • Weekly team lunch and happy hour
  • Commuter benefits
  • Dog-friendly office (when we return!)
  • Option to remain remote post-pandemic
  • Work in a highly collaborative environment with creative and dedicated people!

Our Commitment to Diversity

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.