Online Community Manager

We seek an Online Community Manager who will lead our community management, engagement, and create partnerships, deliver amazing networking, educational and content experiences for our members and followers, and industry members at large. The successful candidate will develop and execute innovative strategies to organically grow our social communities (internal and external), maintain a daily buzz for our community, and support and reinforce our brand across multiple platforms.

You should be passionately member-centric and fanatically building and our community and directly engaging with our followers. If communication is your passion; if you are creative, strategic, and a swift decision-maker; if continuously improving social media experience is your passion, then we want to talk to you.

Your Day-to-Day Responsibilities will include:

• Engage with and oversee the community management of all inbound social volume and amplification of posts, all while ensuring that we are delivering a consistently above-and-beyond, consistently enjoyable experience for existing and potential customers

• Focus on continuously improving the social media experience for our followers while considering new and innovative ways to foster our online growth

• Supervise the training, development, workflow, and mentorship of our Community and Engagement team members

• Cross-functionally develop social media plans for all key company projects, products, launches, and initiatives

• Direct and manage influencer marketing strategies (and relationships) across all digital platforms to maximize engagement, new user acquisition, and growth

• Oversee the monitoring and aggregation of social media data and performance; execute ROI-focused social campaigns; track, monitor, and share KPIs

• Act as the social media customer service lead within the company, working with customer-facing teams to problem solve and iterate on the current protocol

• Identify and implement opportunities and tools to streamline the Community and Engagement team members' day to day, processes, and workflows, with an eye on operational improvement and productivity increase

• Monitor and research industry developments, creative trends, and culturally relevant moments to push forward our social media efforts with speed and efficiency

Your Background Should Include:

• Substantial social media experience working on creative campaigns and leading community and engagement on social media channels

• Excellent communication and collaboration and experience managing the development and growth of a high-performing team

• Experience with and comfort using social media tools

• Collecting, analyzing, and using social data to inform decision-making

• The ability to communicate in writing our brand voice and member experiences in new, exciting ways daily

• Passion about social media and directly engaging with our members and followers

• Extremely strategic, process-oriented, and organized

• On top of the latest social trends and culture, knowing how and when to engage in them while maintaining our brand integrity

• A naturally inquisitive, deliberate, flexible mind and outlook