Culture Strategy Lead

J.P. Morgan Payments is among the world's largest, most trusted and innovative full-service providers in one of the most dynamic and rapidly transforming spaces in financial services. In addition to providing international cash management, liquidity, commercial card, FX, escrow solutions, merchant services and trade finance, we continue to invest in future-growth initiatives, such as blockchain, AI & ML, as well as form partnerships with rising fintechs to expand our client base and product offerings.

Boasting more than 135,000 clients in over 180 countries, J.P. Morgan Payments offers specialized solutions that provide operating efficiencies and value beyond other standardized solutions available in the market. Our global product and technology platform, integrated client service model and network of operational centers enable J.P. Morgan Payments to deliver a consistent set of services to clients no matter where they are across the world.

Merchant Services (MS) is the global payment acceptance and merchant acquiring business of JPMorgan Chase & Co. Merchant Services is a leading provider of payment, fraud management and data proprietary platforms provide integrated commerce solutions for all major credit and debit card payments as well as mobile payments. Merchant Services has uniquely combined proven payment technology with a long legacy of merchant advocacy that creates quantifiable value for ecommerce companies.

Job Description

The Culture Strategy Lead, VP leads Merchant Services-wide culture uplift initiatives that will improve the employee experience, create a stronger community, and overall make Merchant Services a much better place to work. These initiatives can include onboarding experiences, learning, recognition, manager excellence, community building, and almost any other area that will help us uplift our people. The Culture Strategy Lead will introduce foundational practices, kick-start efforts, collaborate with support areas (HR, Finance, Product, Technology, Ops, etc.), and drive teams to continuously adapt and evolve the organization through continuous improvements. This role will have a heavy emphasis on continuously improving the culture of the organization and will have significant autonomy. We are looking for someone what a deep passion for culture and someone who understands that culture is much more than pizza lunches and office decor.

Responsibilities

• Work directly with leaders to implement modern cultural practices across all levels of the organization to increase employee satisfaction and retention
• Operate as a thought leader, and build relationships across the organization to gain deep understanding of employees, stakeholder, and leadership needs, and collaboratively design problem solving engagements
• Proactively identify, understand and address impediments caused by current ways of working
• Influence change that increases organizational adoption at a sustainable pace
• Create and enhance a culture of achievement and respect were high expectations and results are the norm
• Partner with leaders across the Merchant Services organization to address systemic challenges and local optimizations that hinder a continuous improvement culture
• Own and effectively manage organizational development programs from ideation to implementation
• Exhibit a deep-passion for continuous improvement learning and provide knowledge gained throughout the entire organization, beyond the team and line of business
• Influence others to pursue opportunities, implement a recommended course of action, or accept recommendations/ideas

Qualifications

• 10+ years of experience within an enterprise environment preferred
• 5+ years of experience in Human Resources, Culture-driving roles, or similar
• Experienced in partnering with leadership to gain buy-in, designing cultural initiatives, and coordinating implementation
• Experience in coaching/consulting on diversity, equality and inclusion
• Highly skilled facilitation and teaching capabilities to handle small ( 40 people) workshops and/or trainings
• Ability to maintain a high degree of discretion, diplomacy and confidentiality
• Ability to demonstrate significant and measurable gains, each year through preparation of budgets for all cultural events
• Influencer - promoting a dynamic heritage that is preserved by establishing champions throughout the organization
• Communicative and Social - Must be able to communicate well with teams, larger practitioner community and thought leaders internally and externally
• Facilitative - Must be able to lead and demonstrate value-add principles to a team
• Situationally Aware - Must be proactive in noticing differences and issues as they arise culturally
• Enthusiastic Engagement- Must be high-energy and be a source for motivation/inspiration for individuals and teams looking for support and guidance
• Conflict Resolution - Strong problem solving techniques and experience
• Attitude of Empowerment - Must be able to lead to self-organization
• Attitude of Transparency - Must desire to bring disclosure and transparency to the business about development and grow culture
• Ability to create engaging customized content and effectively present to audiences up to 50 people

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer/Disability/Veterans