Client Services Manager, Remote, EST Timezone

Kyra, a trailblazing and award-winning agency at the forefront of the creator marketing revolution. As a tech-driven powerhouse, we excel in launching high-impact campaigns for the world's most prominent brands including Nike, eBay, WalMart and L’Oreal. From our origins as a media production company and talent agency, we've transformed into a platform business, driven by a mission to empower creators worldwide to monetize their passions 🤑

Recently, we raised $10 million in Series A funding to develop and launch the Kyra Platform, set to revolutionise the creator economy. The Kyra platform is a dual-purpose haven for creators to earn, build networks, and be rewarded for their efforts and for brands to access a unique marketplace for launching trend-aligned creator campaigns, ensuring streamlined processes and maximising ROI. We exist to bridge the gap between brands and TikTok creators, the Kyra Platform is a game-changer.

👉 What are we really looking for? 👀

We're on the lookout for a seasoned Client Services Manager with a minimum of three years' experience in a high-performing influencer marketing agency. We need a real 'people person' who excels at building client relationships and has the knack for growing business organically. If you're results-oriented, have a strong track record as a CSM within the influencer space, we strongly encourage you to apply.

Salary: $65,000 - $75,000 per year (dependent on experience)

Location: *Fully Remote - we require the person to be able to work standard hours in the EST time zone.

👉 What are the main responsibilities of the role? 🤔

Relationship Management 🤝

• Lead client onboarding calls: Be the welcoming voice that sets the stage for success. Lead client onboarding calls, ensuring a smooth entry onto the Kyra platform
• Platform Expertise: Tailor deployment strategies to fit each client's unique circumstances. You're not just an expert; you're a strategist, ensuring our platform aligns seamlessly with their goals.
• Proactive Client Addressing: Anticipate challenges before they arise. Proactively address client challenges, serving as the guardian of client satisfaction and preventing churn before it even becomes a thought.

Boosting Revenue Streams 📈

• Drive end-to-end account growth: Implement customer touchpoints and satisfaction surveys that leave our clients not just happy but ecstatic about their experience.
• Cultivate upsell opportunities: Cultivate upsell opportunities, ensuring that our clients not only stay but thrive in the Kyra ecosystem.
• Analyze campaign performance: Analyzing campaign performance to uncover insights that enhance our strategies. You're not just crunching numbers; you're shaping the future of our campaigns.

Maximize Value for Clients 🌟:

• Trusted Advisor: Become more than a partner – become the trusted advisor our clients rely on. Boost product adoption by showcasing the value of our platform and its features.
• Translate Client Feedback: Your superpower? Translating client feedback into actionable insights for our internal teams. You're the bridge that ensures our products and processes continually evolve to meet our clients' ever-growing needs.
• Deliver Tangible ROI: As a strategic guide, deliver tangible ROI by steering clients towards maximum impact. You're not just managing; you're maximizing value at every turn.

Ad-Hoc Management 🔄:

• Invoicing and Reporting: Manage client invoicing and reporting with finesse, collaborating seamlessly with the finance team. Your attention to detail ensures accuracy and timeliness in our financial processes.

🌱 To thrive in this role, we think you'll need:

🧠 Industry Experience: Demonstrate a minimum of 3 years in client service management within an influencer agency.

💬 Exceptional Communication: Exhibit exceptional communication skills, both written and verbal, acting as a harmonious link between teams and clients.

😄 Positive Attitude: Maintain a positive attitude that serves as a source of encouragement for our clients, even during challenging times.

🎓 Knowledge: Possess a college degree or equivalent educational background, demonstrating your ability to take on the challenges of the role.

🔮 Proactiveness: Demonstrate proactive anticipation of client needs, showcasing a forward-thinking approach!

👉 Perks! What we’ll offer you: 🙌

Fully Remote working 🏠

We operate a fully remote working model - with the option to work from our co-working spaces

Paid Wellness Leave 😌

If you’re unwell we offer up to 4 weeks sick leave at full pay per year

Remote/Online onboarding 👋

You will have regular catch ups with your manager and team during your onboarding (and after) to make sure that you're fully supported in your role

Your Development 🌱

We will support your professional growth via an annual personal training and development budget

25 days vacation plus public holidays each year 🏖️

Employee Assistance Program to support your personal needs in and out of work 💚

Contributory pension (401k) scheme 📈

Private Medical Cover (if you’re based in the US) 🏥

A chance to be part of a fun, creative, supportive and diverse team 💫