Client Partner Coordinator

The Client Partner team at Tribe Dynamics puts our customers at the core of everything we do. We are actively seeking a Client Partner Coordinator to help drive our team's success. This is an outstanding opportunity to support key client relationships, be a product expert, and become an expert in influencer and earned media programs and best practices, strategy and measurement to our growing base of Beauty, Fashion and Lifestyle clients around the world. The ideal match must have a passion for learning, an obsession with solving hard problems, and the desire to have a huge impact.

We have listed some responsibilities and experience guidelines below, but do not consider these as set in stone—talent and passion are the most important. If contributing to a startup with great ambitions appeals to you, then please apply below.

Responsibilities

• Maintain direct and active relationships with Micro clientele (self-service clients), including proactively resolving business and technical issues and serving as an internal advocate
• Work cross-functionally with Account Management to identify areas of opportunity for upgrades and expansion
• Support Client Partners in Quarterly Business Review production—produce qualitative and quantitative analysis of brand and campaign performance, aggregate feedback, and suggest new strategic opportunities
• Develop a strong knowledge of Tribe Dynamics product and our best practices
• Maintain ongoing knowledge of the influencer marketing space
• Identify optimization opportunities within Tribe software and services to support common client processes, actions, and decision making

About You

• Organized - Ability to efficiently prioritize a large number of competing requests
• Data-driven - Comfort using data to diagnose challenges, identify opportunities, and drive solutions
• Customer-Focused - Experience in an outward-facing role such as customer success or support
• People-Person - An empathetic active listener who values the input and insights of others
• Experienced in SaaS - Experience at an enterprise grade software company a plus
• Influencer Enthusiast - Familiarity with, and enthusiasm for, influencer marketing, and the broader beauty/fashion/lifestyle landscape a plus

About Us

• Ben Staveley (he/him) first joined Tribe Dynamics in the winter of 2019 as a Business Consultant, and later joined the team full time as the Vice President of Growth. He has previous experience across marketing, e-commerce, and sales prior to Tribe. He is the hiring manager for this position.
• Hannah Grundy (she/her) originally joined Tribe in 2018 as a Client Partner after working in the luxury fashion space. She has grown into a Senior Client Partner role and now manages Tribe's key partners in the UK and EMEA.
  
  

Tribe’s SaaS platform is a B2B earned media system of record that helps beauty, fashion, and lifestyle brands actionably manage and grow their influencer communities through a focus on content collection and measurement. We envision a world where brands actively collaborate with their most passionate fans to shape how the world discovers their products and want to create solutions that promote evergreen influencer programs.

Tribe Dynamics is an equal opportunity employer committed to cultivating an inclusive company culture. We celebrate diversity and do not discriminate based on race, color, national origin, sex, gender identity, religion, sexual orientation, age, disability, parental status, or veteran status. We enthusiastically encourage individuals of all backgrounds to apply.